1. When can I expect to receive my cards?
    Cards are sent within three business days of receipt of payment. As soon as we have dispatched your order, we’ll send you a separate confirmation that the cards are on their way.
    So if you order on Monday, your cards will be send out by Thursday at the latest. If you order on Friday, your cards will be send out on Wednesday at the latest (as Saturday and Sunday are not business days).
     
  2. I am not happy with my order and I want to return it.
    You always have the right to send your order back - without giving us a reason - within 14 days after receiving it. Please send us a message, stating you will be sending back the order. After you e-mailed us, you have another 14 days to actually return your order. Of course, we do appreciate it if you tell us why you want to return the order - but you do not have to tell us. We will refund the full amount of the order - so that includes standard shipping charges. If you opted for extra services, eg registration, we will not refund the extra costs. And: the shippingcosts from you back to Cardcetera is at your expense.
    Please make sure your order is packed well, if possible in the original packing. All postcards should be in new state. After we receive the order back, we will refund the money you paid within 14 days.
     
  3. Ik have a complaint. What should I do?
    We take every possible measure to make sure the postcards reach you in a perfect condition. But if you have a complaint, if something is not correct: please contact us. No matter how small or big your complaint is - we will do our very best to solve it, with you.
    If we can't solve it, since February 15th, 2016 it is possible for customers within the EU to make complaints know through the ODR platform from the European Commission. This ODR platform can be found at http://ec.europa.eu/odr.
     
  4. I live in the Netherlands; can I still use Paypal to pay?
    Customers in the Netherlands are requested to pay by bank transfer or iDeal if at all possible. But of course you can use PayPal if you prefer.
     
  5. Why am I unable to order a particular card shown on your site?
    If we don’t have a card in stock it will still appear in the webshop but not be available to order. If you would like us to notify you if and when the card is in stock again, please contact us.
     
  6. I would like to order a larger quantity of a particular card than is possible on the website. Can I place a larger order?
    Usually, yes. In that case, we will have to place a special order of cards for you and we will ask you to pay in advance. If you would like to order a large quantity of cards of a particular design or several designs, please contact us to discuss the options.
     
  7. I have a tip I’d like to share for you blog. How should I send it to you?
    We love to receive tips! Please send them using our contact form.
     
  8. I made an error when placing my order. What should I do?
    If you would like to amend your order, please contact us. We respond to all queries within 24 hours and can change your order or cancel it if you wish to place a new one.
     
  9. When do you receive new stocks of cards?
    Regularly! We order new card stocks almost every month. If you would like to know when we expect to have a particular card in stock again, please send us a message. Whenever we add a new brand to our product range we send out announcements via Twitter, Facebook, our blog and our newsletter.
     
  10. Do you always have the offered amounts in stock?
    Unfortunately: no. We enter the amount into the system by hand and the system automatically deducts sold cards. Sometime there are (minor) faults, especially when we sell a lot of the same cards at once or a lot of orders in a short period of time. If this happens, we will contact you. You can choose another card, wait untill we get the card again or we can refund you for the amount you paid too much. 
     
  11. Can I pay by credit card?
    You can use your credit card to pay through Paypal for free or directly in our check out procedure.
     
  12. Do you only deliver card orders within the Netherlands?
    Not at all! We send our cards to all countries. When you order, simply stated you are from within the European Union or from any other country (Worldwide). For shipping costs and payment options, have a look at the page Ordering and payment.
    Note that we normally don´t send cards registered - so we can not provide you with a tracking number. If you want that, please ask for the options to send your package registered!
     
  13. If I have a question, can I contact you in another language besides Dutch?
    You can write to us in Dutch, English or German; we’ll respond in Dutch or in English.
     
  14. Can I have the cards delivered by registered mail?
    Yes. In that case, there is an additional charge of € 7.50 for deliveries within the Netherlands, € 9.50 within Europe and € 16.00 to the rest of the world. Please note that this charge is in addition to the standard shipping costs.
     
  15. I am looking for cards with a particular design; can you help me?
    We are always happy to try! If you are looking for a certain card or cards with a specific design, please feel free to contact us. We cannot promise that we will be able to stock the card, but we’ll certainly do our best. We have already added plenty of cards with special themes at our customers’ requests, and postage stamps were also added thanks to a customer tip. So if you are looking for something in particular, do let us know!
     
  16. I am from outside the EU and want to place an order with you, do I have to pay VAT?
    Yes - you have to pay the VAT. If you want to know more, please contact us about this and we will explain the regulations to you.
     
  17. I have a different question. What should I do?
    If your question is not in the FAQs, please get in touch. We’ll respond within 48 hours.

 

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