1. When can I expect to receive my cards?
    Cards are sent within one week of receipt of payment. As soon as we have dispatched your order, we’ll send you a separate confirmation that the cards are on their way.
    So if you order on Monday, your cards will be send out by next Monday at the latest. If you order on Friday, your cards will be send out by next Friday at the latest.

    Please note: this can be different when Astrid is on vacation or during special holidays, like Christmas and Easter. Always read the information during the ordering process or have a look on the Facebook-page to see if there are any special notes about shipping.
     
  2. I am not happy with my order and I want to return it.
    You always have the right to send your order back - without giving me a reason or an explenation - within 14 days after receiving it. Please send me a message, stating you will be sending back the order. After you e-mailed me, you have another 14 days to actually return your order. Of course, I do appreciate it if you tell me why you want to return the order - but you do not have to tell me if you don't want to. I will refund the full amount of the order - so that includes standard shipping charges. If you opted for extra services, eg registration, we will not refund the extra costs. And: the shippingcosts from you back to Cardcetera is also at your expense. I recommend registered shipping.
    Please make sure your order is packed well, if possible in the original packing. All postcards should be in new state. After I receive the order, I will refund the money you paid within 14 days.
     
  3. I have a complaint. What should I do?
    First let me assure you: I take every possible measure to make sure the postcards reach you in a perfect condition. I love postcards too and I know how frustrating it can be if they have bended corners. But if you have a complaint, if something is not correct: please contact me. No matter how small or big your complaint is - I will do my very best to solve it, with you.

    If I can't solve it, since February 15th, 2016 it is possible for customers within the EU to make complaints know through the ODR platform from the European Commission. This ODR platform can be found at http://ec.europa.eu/odr.
     
  4. I live in the Netherlands; can I still use Paypal to pay?
    Customers in the Netherlands are requested to pay by bank transfer or iDeal if at all possible. But of course you can use PayPal if you prefer.

     
  5. I would like to order a larger quantity of a particular card than is possible on the website. Can I place a larger order?
    Usually, yes. In that case, I will have to place a special order of cards for you and I will ask you to pay in advance. If you would like to order a large quantity of cards of a particular design or several designs, please contact me to discuss the options.
     
  6. I have a tip I’d like to share for you blog. How should I send it to you?
    I love to receive tips! Please send them using the contact form or just send me an e-mail.
     
  7. I made an error when placing my order. What should I do?
    If you would like to amend your order, please contact me. If it is a business day, I will respond to all queries within 48 hours. As long as the order has not been send out, I can always change your order or cancel it if you wish to place a new one.
     
  8. When do you receive new stocks of cards?
    Regularly! I order new card stocks almost every month. If you would like to know if and when I expect to have a particular card in stock again, please send me a message. Whenever I add a new brand to the product range, I also send out announcements via Facebook and the newsletter.
     
  9. Do you always have the offered amounts in stock?
    Unfortunately: no. I enter the amount into the system by hand and the system automatically deducts sold cards. Sometimes there are (minor) faults, especially when I sell a lot of the same cards at once or a lot of orders in a short period of time. If this happens, if a card you ordered is not available, I will always contact you. You can choose another card or I can refund you for the amount you paid too much. 

    So please note: I will never without letting you know choose a different card for you. I will always ask you what to do in that case.
     
  10. Can I pay by credit card?
    You can use your credit card to pay through Paypal for free or directly in our check out procedure. In that last case, a fee will be applied.
     
  11. Do you only deliver card orders within the Netherlands?
    Not at all! I send our cards to all countries. If you country is not listed, simply stated you are from within the European Union or from any other country (Worldwide). For shipping costs and payment options, have a look at the page Ordering and payment.

    Note that in general I don´t send cards registered - as shipping is already so expensive. This also mean I can't  provide you with a tracking number. If you do want that, please ask for the options to send your package registered! Note that the extra costs will have to be paid by you.
     
  12. If I have a question, can I contact you in another language besides Dutch?
    You can write to us in Dutch, English or German; we’ll respond in Dutch or in English.
     
  13. Can I have the cards delivered by registered mail?
    Yes. In that case, there is an additional charge - if you want to know how much, please contact me.
     
  14. I am looking for cards with a particular design; can you help me?
    I am always happy to try! If you are looking for a certain card or cards with a specific design, please feel free to contact me. I cannot promise that I will be able to stock the card, but I’ll certainly do my best. I have already added plenty of cards with special themes at customers’ requests. So if you are looking for something in particular, do let me know!
     
  15. I am from outside the EU and want to place an order with you, do I have to pay VAT?
    Yes - you have to pay the VAT. If you want to know more, please contact us about this and we will explain the regulations to you.
     
  16. I have a different question. What should I do?
    If your question is not in the FAQs, please get in touch. I will respond within 48 hours - that is if you ask your question during a business day.

 

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